{
  "resources": [
    {
      "name": "technician-1",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "electrical", "hvac"]
    },
    {
      "name": "technician-2",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "appliance"]
    }
  ],
  "jobs": [
    {
      "name": "appointment-1",
      "location": {
        "name": "Mrs. Johnson - Water heater",
        "latitude": 40.7260,
        "longitude": -73.9897
      },
      "duration": 5400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T10:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 100
    },
    {
      "name": "appointment-2",
      "location": {
        "name": "Mr. Smith - AC maintenance",
        "latitude": 40.7489,
        "longitude": -73.9680
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 80
    },
    {
      "name": "appointment-3",
      "location": {
        "name": "Ms. Davis - Electrical outlet",
        "latitude": 40.7614,
        "longitude": -73.9776
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T10:00:00Z",
          "to": "2024-03-15T14:00:00Z",
          "hard": false,
          "weight": 50
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 60
    },
    {
      "name": "appointment-4",
      "location": {
        "name": "Mr. Brown - Dishwasher repair",
        "latitude": 40.7074,
        "longitude": -74.0113
      },
      "duration": 2700,
      "windows": [
        {
          "from": "2024-03-15T13:00:00Z",
          "to": "2024-03-15T16:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "appliance", "hard": true}],
      "priority": 90
    },
    {
      "name": "appointment-5",
      "location": {
        "name": "Mrs. Wilson - Pipe leak",
        "latitude": 40.7356,
        "longitude": -73.9925
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 95,
      "urgency": 100
    },
    {
      "name": "appointment-6",
      "location": {
        "name": "Mr. Garcia - Thermostat install",
        "latitude": 40.7195,
        "longitude": -74.0089
      },
      "duration": 2400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": false,
          "weight": 30
        },
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": false,
          "weight": 70
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 50
    },
    {
      "name": "appointment-7",
      "location": {
        "name": "Ms. Taylor - Garbage disposal",
        "latitude": 40.7527,
        "longitude": -73.9772
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 40
    },
    {
      "name": "appointment-8",
      "location": {
        "name": "Mr. Lee - Circuit breaker",
        "latitude": 40.7438,
        "longitude": -73.9916
      },
      "duration": 4800,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T11:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 85
    }
  ],
  "options": {
    "snapUnit": 900,
    "partialPlanning": false,
    "weights": {
      "waitTimeWeight": 50,
      "urgencyWeight": 100
    }
  }
}

{
  "solution": {
    "routes": [
      {
        "resource": "technician-1",
        "jobs": [
          {
            "job": "appointment-1",
            "arrival": "2024-03-15T08:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Mrs. Johnson - Water heater"
          },
          {
            "job": "appointment-8",
            "arrival": "2024-03-15T09:45:00Z",
            "departure": "2024-03-15T11:05:00Z",
            "service": "Mr. Lee - Circuit breaker"
          },
          {
            "job": "appointment-2",
            "arrival": "2024-03-15T11:15:00Z",
            "departure": "2024-03-15T12:15:00Z",
            "service": "Mr. Smith - AC maintenance"
          },
          {
            "job": "appointment-3",
            "arrival": "2024-03-15T13:30:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Ms. Davis - Electrical outlet"
          },
          {
            "job": "appointment-6",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T14:55:00Z",
            "service": "Mr. Garcia - Thermostat install"
          }
        ],
        "summary": {
          "totalJobs": 5,
          "totalServiceTime": 13500,
          "totalTravelTime": 4200,
          "totalWorkTime": 17700
        }
      },
      {
        "resource": "technician-2",
        "jobs": [
          {
            "job": "appointment-7",
            "arrival": "2024-03-15T09:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Ms. Taylor - Garbage disposal"
          },
          {
            "job": "appointment-4",
            "arrival": "2024-03-15T13:15:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Mr. Brown - Dishwasher repair"
          },
          {
            "job": "appointment-5",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T15:15:00Z",
            "service": "Mrs. Wilson - Pipe leak"
          }
        ],
        "summary": {
          "totalJobs": 3,
          "totalServiceTime": 7500,
          "totalTravelTime": 2400,
          "totalWorkTime": 9900
        }
      }
    ],
    "metrics": {
      "onTimeAppointments": 8,
      "totalAppointments": 8,
      "averageWaitTime": 0,
      "skillMatchRate": 1.0
    }
  }
}

Service Appointments

This example shows how to schedule home service appointments where customers have specific time windows and each service requires different durations. This is perfect for field service, repairs, installations, or any business with appointment-based operations.

Business Scenario

A home services company needs to schedule technicians for:

8 service appointments throughout the day
Customers with specific morning/afternoon preferences
Varying service durations (30 min to 2 hours)
2 technicians with different skills
Minimize customer wait times

Complete Request

{
  "resources": [
    {
      "name": "technician-1",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "electrical", "hvac"]
    },
    {
      "name": "technician-2",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "appliance"]
    }
  ],
  "jobs": [
    {
      "name": "appointment-1",
      "location": {
        "name": "Mrs. Johnson - Water heater",
        "latitude": 40.7260,
        "longitude": -73.9897
      },
      "duration": 5400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T10:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 100
    },
    {
      "name": "appointment-2",
      "location": {
        "name": "Mr. Smith - AC maintenance",
        "latitude": 40.7489,
        "longitude": -73.9680
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 80
    },
    {
      "name": "appointment-3",
      "location": {
        "name": "Ms. Davis - Electrical outlet",
        "latitude": 40.7614,
        "longitude": -73.9776
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T10:00:00Z",
          "to": "2024-03-15T14:00:00Z",
          "hard": false,
          "weight": 50
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 60
    },
    {
      "name": "appointment-4",
      "location": {
        "name": "Mr. Brown - Dishwasher repair",
        "latitude": 40.7074,
        "longitude": -74.0113
      },
      "duration": 2700,
      "windows": [
        {
          "from": "2024-03-15T13:00:00Z",
          "to": "2024-03-15T16:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "appliance", "hard": true}],
      "priority": 90
    },
    {
      "name": "appointment-5",
      "location": {
        "name": "Mrs. Wilson - Pipe leak",
        "latitude": 40.7356,
        "longitude": -73.9925
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 95,
      "urgency": 100
    },
    {
      "name": "appointment-6",
      "location": {
        "name": "Mr. Garcia - Thermostat install",
        "latitude": 40.7195,
        "longitude": -74.0089
      },
      "duration": 2400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": false,
          "weight": 30
        },
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": false,
          "weight": 70
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 50
    },
    {
      "name": "appointment-7",
      "location": {
        "name": "Ms. Taylor - Garbage disposal",
        "latitude": 40.7527,
        "longitude": -73.9772
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 40
    },
    {
      "name": "appointment-8",
      "location": {
        "name": "Mr. Lee - Circuit breaker",
        "latitude": 40.7438,
        "longitude": -73.9916
      },
      "duration": 4800,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T11:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 85
    }
  ],
  "options": {
    "snapUnit": 900,
    "partialPlanning": false,
    "weights": {
      "waitTimeWeight": 50,
      "urgencyWeight": 100
    }
  }
}

Key Configuration Choices

Time Windows

{
  "windows": [{
    "from": "2024-03-15T08:00:00Z",
    "to": "2024-03-15T10:00:00Z",
    "hard": true
  }]
}

Must arrive within this window or job cannot be scheduled.

Service Durations

Jobs have varying durations based on complexity:

Quick fixes: 30 minutes (outlet repair, disposal)
Standard service: 45-60 minutes (AC maintenance, dishwasher)
Major repairs: 90-120 minutes (water heater, circuit breaker)

Skill Matching

Technicians have different skills:

Technician 1: plumbing, electrical, hvac (multi-skilled)
Technician 2: plumbing, appliance (specialized)

Jobs require specific skills via hard tags.

Time Snapping

"options": {
  "snapUnit": 900  // 15 minutes
}

Arrivals are rounded to 15-minute intervals:

8:07 → 8:15
8:15 → 8:15
8:23 → 8:30

This creates cleaner schedules and sets realistic customer expectations.

Expected Response

{
  "solution": {
    "routes": [
      {
        "resource": "technician-1",
        "jobs": [
          {
            "job": "appointment-1",
            "arrival": "2024-03-15T08:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Mrs. Johnson - Water heater"
          },
          {
            "job": "appointment-8",
            "arrival": "2024-03-15T09:45:00Z",
            "departure": "2024-03-15T11:05:00Z",
            "service": "Mr. Lee - Circuit breaker"
          },
          {
            "job": "appointment-2",
            "arrival": "2024-03-15T11:15:00Z",
            "departure": "2024-03-15T12:15:00Z",
            "service": "Mr. Smith - AC maintenance"
          },
          {
            "job": "appointment-3",
            "arrival": "2024-03-15T13:30:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Ms. Davis - Electrical outlet"
          },
          {
            "job": "appointment-6",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T14:55:00Z",
            "service": "Mr. Garcia - Thermostat install"
          }
        ],
        "summary": {
          "totalJobs": 5,
          "totalServiceTime": 13500,
          "totalTravelTime": 4200,
          "totalWorkTime": 17700
        }
      },
      {
        "resource": "technician-2",
        "jobs": [
          {
            "job": "appointment-7",
            "arrival": "2024-03-15T09:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Ms. Taylor - Garbage disposal"
          },
          {
            "job": "appointment-4",
            "arrival": "2024-03-15T13:15:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Mr. Brown - Dishwasher repair"
          },
          {
            "job": "appointment-5",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T15:15:00Z",
            "service": "Mrs. Wilson - Pipe leak"
          }
        ],
        "summary": {
          "totalJobs": 3,
          "totalServiceTime": 7500,
          "totalTravelTime": 2400,
          "totalWorkTime": 9900
        }
      }
    ],
    "metrics": {
      "onTimeAppointments": 8,
      "totalAppointments": 8,
      "averageWaitTime": 0,
      "skillMatchRate": 1.0
    }
  }
}

Schedule Timeline

Understanding the Results

Time Window Compliance

All hard time windows met:

Morning appointments (8-10 AM): ✓ Scheduled first
Urgent afternoon repair: ✓ Prioritized at 14:15
Flexible windows: ✓ Optimally scheduled

Skill Utilization

The solver correctly matched skills:

HVAC jobs → Technician 1 (has HVAC skills)
Appliance repair → Technician 2 (has appliance skills)
Plumbing/Electrical → Distributed based on availability

Workload Balance

Technician 1: 5 appointments
Technician 2: 3 appointments

The imbalance is due to:

Skill requirements
Longer service durations for Tech 1’s jobs

Customer Experience

Optimized for customer satisfaction:

All appointments within requested windows
15-minute arrival slots for clear communication
High-priority/urgent jobs scheduled appropriately
Minimal travel between nearby appointments

Advanced Features

Handling No-Shows

Add padding for potential delays:

{
  "jobs": [{
    "name": "appointment-1",
    "duration": 5400,
    "padding": 600  // 10-minute buffer
  }]
}

Preferred Technicians

Use soft tags for customer preferences:

{
  "jobs": [{
    "tags": [
      {"name": "plumbing", "hard": true},
      {"name": "prefers-tech-1", "hard": false}
    ]
  }]
}

Emergency Appointments

High urgency for same-day additions:

{
  "priority": 100,
  "urgency": 100,
  "windows": [{
    "from": "2024-03-15T14:00:00Z",
    "to": "2024-03-15T17:00:00Z",
    "hard": true
  }]
}

Try It Yourself

Prepare Your Data

Create a JSON file with your service appointments, including:

Customer locations
Time preferences
Service durations
Required skills

Configure Resources

Set up your technicians with:

Working hours and breaks
Skill tags
Start/end locations

Submit Request

curl -X POST 'https://api.solvice.io/v2/vrp/solve' \
  -H 'Authorization: YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d @service-appointments.json

Process Results

Parse the solution to:

Generate technician schedules
Send customer notifications
Update your scheduling system

Best Practices

Time Window Strategy

Skill Management

Customer Communication

Next Steps

Break Management

Configure complex break schedules

Recurring Services

Plan regular maintenance visits

Emergency Dispatch

Handle urgent same-day requests

Territory Planning

Optimize technician territories

Home Health CareSchedule therapists for multi-week patient care plans with skill matching and continuity of care

{
  "resources": [
    {
      "name": "technician-1",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "electrical", "hvac"]
    },
    {
      "name": "technician-2",
      "shifts": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "start": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "end": {
            "name": "Office",
            "latitude": 40.7128,
            "longitude": -74.0060
          },
          "breaks": [
            {
              "type": "WINDOWED",
              "from": "2024-03-15T12:00:00Z",
              "to": "2024-03-15T13:00:00Z",
              "duration": 2700
            }
          ]
        }
      ],
      "tags": ["plumbing", "appliance"]
    }
  ],
  "jobs": [
    {
      "name": "appointment-1",
      "location": {
        "name": "Mrs. Johnson - Water heater",
        "latitude": 40.7260,
        "longitude": -73.9897
      },
      "duration": 5400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T10:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 100
    },
    {
      "name": "appointment-2",
      "location": {
        "name": "Mr. Smith - AC maintenance",
        "latitude": 40.7489,
        "longitude": -73.9680
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 80
    },
    {
      "name": "appointment-3",
      "location": {
        "name": "Ms. Davis - Electrical outlet",
        "latitude": 40.7614,
        "longitude": -73.9776
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T10:00:00Z",
          "to": "2024-03-15T14:00:00Z",
          "hard": false,
          "weight": 50
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 60
    },
    {
      "name": "appointment-4",
      "location": {
        "name": "Mr. Brown - Dishwasher repair",
        "latitude": 40.7074,
        "longitude": -74.0113
      },
      "duration": 2700,
      "windows": [
        {
          "from": "2024-03-15T13:00:00Z",
          "to": "2024-03-15T16:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "appliance", "hard": true}],
      "priority": 90
    },
    {
      "name": "appointment-5",
      "location": {
        "name": "Mrs. Wilson - Pipe leak",
        "latitude": 40.7356,
        "longitude": -73.9925
      },
      "duration": 3600,
      "windows": [
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 95,
      "urgency": 100
    },
    {
      "name": "appointment-6",
      "location": {
        "name": "Mr. Garcia - Thermostat install",
        "latitude": 40.7195,
        "longitude": -74.0089
      },
      "duration": 2400,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T12:00:00Z",
          "hard": false,
          "weight": 30
        },
        {
          "from": "2024-03-15T14:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": false,
          "weight": 70
        }
      ],
      "tags": [{"name": "hvac", "hard": true}],
      "priority": 50
    },
    {
      "name": "appointment-7",
      "location": {
        "name": "Ms. Taylor - Garbage disposal",
        "latitude": 40.7527,
        "longitude": -73.9772
      },
      "duration": 1800,
      "windows": [
        {
          "from": "2024-03-15T09:00:00Z",
          "to": "2024-03-15T17:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "plumbing", "hard": true}],
      "priority": 40
    },
    {
      "name": "appointment-8",
      "location": {
        "name": "Mr. Lee - Circuit breaker",
        "latitude": 40.7438,
        "longitude": -73.9916
      },
      "duration": 4800,
      "windows": [
        {
          "from": "2024-03-15T08:00:00Z",
          "to": "2024-03-15T11:00:00Z",
          "hard": true
        }
      ],
      "tags": [{"name": "electrical", "hard": true}],
      "priority": 85
    }
  ],
  "options": {
    "snapUnit": 900,
    "partialPlanning": false,
    "weights": {
      "waitTimeWeight": 50,
      "urgencyWeight": 100
    }
  }
}

{
  "solution": {
    "routes": [
      {
        "resource": "technician-1",
        "jobs": [
          {
            "job": "appointment-1",
            "arrival": "2024-03-15T08:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Mrs. Johnson - Water heater"
          },
          {
            "job": "appointment-8",
            "arrival": "2024-03-15T09:45:00Z",
            "departure": "2024-03-15T11:05:00Z",
            "service": "Mr. Lee - Circuit breaker"
          },
          {
            "job": "appointment-2",
            "arrival": "2024-03-15T11:15:00Z",
            "departure": "2024-03-15T12:15:00Z",
            "service": "Mr. Smith - AC maintenance"
          },
          {
            "job": "appointment-3",
            "arrival": "2024-03-15T13:30:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Ms. Davis - Electrical outlet"
          },
          {
            "job": "appointment-6",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T14:55:00Z",
            "service": "Mr. Garcia - Thermostat install"
          }
        ],
        "summary": {
          "totalJobs": 5,
          "totalServiceTime": 13500,
          "totalTravelTime": 4200,
          "totalWorkTime": 17700
        }
      },
      {
        "resource": "technician-2",
        "jobs": [
          {
            "job": "appointment-7",
            "arrival": "2024-03-15T09:00:00Z",
            "departure": "2024-03-15T09:30:00Z",
            "service": "Ms. Taylor - Garbage disposal"
          },
          {
            "job": "appointment-4",
            "arrival": "2024-03-15T13:15:00Z",
            "departure": "2024-03-15T14:00:00Z",
            "service": "Mr. Brown - Dishwasher repair"
          },
          {
            "job": "appointment-5",
            "arrival": "2024-03-15T14:15:00Z",
            "departure": "2024-03-15T15:15:00Z",
            "service": "Mrs. Wilson - Pipe leak"
          }
        ],
        "summary": {
          "totalJobs": 3,
          "totalServiceTime": 7500,
          "totalTravelTime": 2400,
          "totalWorkTime": 9900
        }
      }
    ],
    "metrics": {
      "onTimeAppointments": 8,
      "totalAppointments": 8,
      "averageWaitTime": 0,
      "skillMatchRate": 1.0
    }
  }
}

Platform

VRP API

Service Appointments

Service Appointments

Business Scenario

Complete Request

Key Configuration Choices

Time Windows

Service Durations

Skill Matching

Time Snapping

Expected Response

Schedule Timeline

Understanding the Results

Time Window Compliance

Skill Utilization

Workload Balance

Customer Experience

Advanced Features

Handling No-Shows

Preferred Technicians

Emergency Appointments

Try It Yourself

Best Practices

Next Steps

Break Management

Recurring Services

Emergency Dispatch

Territory Planning

Platform

VRP API

​Service Appointments

​Business Scenario

​Complete Request

​Key Configuration Choices

​Time Windows

​Service Durations

​Skill Matching

​Time Snapping

​Expected Response

​Schedule Timeline

​Understanding the Results

​Time Window Compliance

​Skill Utilization

​Workload Balance

​Customer Experience

​Advanced Features

​Handling No-Shows

​Preferred Technicians

​Emergency Appointments

​Try It Yourself

​Best Practices

​Next Steps

Break Management

Recurring Services

Emergency Dispatch

Territory Planning

Service Appointments

Business Scenario

Complete Request

Key Configuration Choices

Time Windows

Service Durations

Skill Matching

Time Snapping

Expected Response

Schedule Timeline

Understanding the Results

Time Window Compliance

Skill Utilization

Workload Balance

Customer Experience

Advanced Features

Handling No-Shows

Preferred Technicians

Emergency Appointments

Try It Yourself

Best Practices

Next Steps