Configure complex business rules and compliance requirements in your routing
Hard Tags Must Match
Soft Tags Create Preference
Resource Tags Don't Restrict
Weight Calculation
disallowedResources
- Never assign these (hard constraint)allowedResources
- Only assign from this list (hard constraint)preferredResources
- Try these first (soft constraint)Customer Communications
Incremental Optimization
Partial Replanning
Hard Constraints (Absolute)
Soft Constraints (Weighted)
Optimization Objectives
Jobs Not Assigned Due to Constraints
Unexpected Constraint Violations
Poor Solution Quality
Start Simple
Add Incrementally
Monitor Impact
Document Rules